Woodward's Diversity, Inclusion and Belonging Commitment

At Woodward, no matter where you are from, your physical appearance, or how you identify, you deserve the opportunity to reach your greatest potential. We are on a journey to achieve this as an organization and want to work closely with our members to set the right path.

We humbly acknowledge this will be an imperfect journey. Yet, we are steadfastly committed to embracing the power of diverse people, perspectives and experiences for our current members, attracting the best talent across our communities, and creating an inclusive and rewarding workplace for all.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

• Estimated annual base pay: $30.67 - $38.37 (midpoint) - 46.06 Hourly

• All members included in cash bonus opportunity

• 401(k) match (4.5%)

• Annual Woodward stock contribution (5%)

• Tuition reimbursement and Training/Professional Development opportunities for all members

• 12 paid holidays, including floating holidays

• Industry leading medical, dental, and vision Insurance upon date of hire

• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave

• Paid parental leave

• Adoption Assistance

• Employee Assistance Program, including mental health benefits

• Member Life & AD&D / Long Term Disability / Member Optional Life

• Member referral bonus

• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending

• Voluntary benefits, including:

• Home / Auto Insurance discounts

• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Are you ready to make your mark? If you're an IT Support Analyst II, we have an exciting opportunity for you. The level one IT Support Analyst will provide effective and timely technical support for all information technology systems. This position will deliver technical knowledge and expertise for tracking and resolution of technical problems. This role is located at Headquarters. .

What You Will Be Doing

• Interprets problems and provides Tier 2 technical support by diagnosing problem source through discussions with users. Coordinates with support and operations groups and/or with vendors to resolve problems. For IT systems, client hardware, and software.

• Configures, installs, and maintains client hardware and software, little to no supervision.

• Provides support for mobile devices including setup, deployment, and basic MDM (mobile device management) knowledge andadministration.

• Advanced verbal and written communication skills, write internal facing solutions for ITCS team. Ability to communicate and interact well with others; successful at working across various cultures within the organization.

• Strong customer focus and customer service orientation and experience working with senior executives.

What We Are Looking For

• Associate's Degree preferred -Will consider professional experience in lieu of meeting education requirements.

• 2-5 years experience working with client computer hardware and software preferably in a global environment

• Comptia A+ certification within 180 Days required

• Global IT Client Services Essential Certificate within 90 Days required

• Participates in on-call support rotation.

• Some travel may be required

Application window is anticipated to close 30 days from original posting date.

This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an Equal Opportunity Employer

EO/AA/M/F/Disabled/Protected Veterans